What time can I check in & what time do I have to check out?
Guests are able to check in from 1 pm onwards. We request that rooms be vacated by 11:00 am. If you require a late check out, please speak with our reception staff. Management reserve the right to charge a fee for late check outs.
What documents are required to check into the hotel?
Guests will be required to provide their passport and Cambodian Visa upon check in. A copy will be kept on file along with the standard check in document.
What is the booking cancellation policy?
1 day advance notice before the arrival date, otherwise full payment of 1 nights stay will be required.
Running Late? / Late Check In's
Please notify us of your anticipated arrival time, especially if you are arriving later in the day. If we do not know of your anticipated late arrival, we may resell your room after 6pm.
Does the hotel have a restaurant or bar?
A new exciting rooftop bar & restaurant will be opening in the coming future.
Is Kampot safe?
Generally speaking, the town is very safe and there is rarely any petty crime. However, guests are advised to be cautious while exploring our beautiful town and to exercise common sense.
What hours is the hotel staffed?
The hotel reception is manned 24 hours a day to assist with any requests.
Are pets allowed?
For hygiene reasons, pets are not allowed in the hotel.
Are infants welcome?
Children of all ages are welcome in the hotel however, we request that children under 13 be supervised at all times.
Can I drink the water in Kampot?
Unfortunately, it is not safe to drink the tap water in Kampot. Bottled water is provided complimentarily upon check in.
What forms of payment are accepted?
Payment can be made by cash (US dollars or Khmer Riels) and almost all the major bank cards are accepted.
Do you have safety boxes available for guests?
All guests are welcome to leave any documents or small valuables in the safe at reception. CCTV is in operation throughout our premises, 2 security guards are present from 22:00 to 6:00 and no member of staff will enter your room without prior permission.
Is smoking allowed in the rooms?
Smoking is not allowed in the rooms. We request that guests smoke outside the buildings or on Balconies
What languages are spoken within the hotel?
Within the hotel staff can speak English, French & Khmer.
Is Wi-Fi available?
Wi-Fi is available free of charge to all guests throughout the building.